TAPP

TAPP

✦ Remember Every Customer

✦ Figure Out What They Need Next

✦ Act 1:1, At Scale

From Segments
To Humans

From Segments
To Humans

From Segments
To Humans


Your team can’t manage 100,000+ customer relationships 1:1. Tapp can.

TRUSTED BY

TRUSTED BY

As Seen In

🫥

250k+

Loved By Your Customers

Stop waiting for customers to raise their hand. Know what they need before they ask.

The Secret To Retention 🤫

Every customer comes in with a different goal, expectation, and reason for buying.

But most retention strategies treat them like they’re all the same.

That’s the problem.


Gwyneth Paltrow

Founder, Goop

Gwyneth Paltrow

Founder, Goop

THE MOVEABLE MIDDLE

40

%

Brands obsess over superfans. But superfans don't need convincing. Your middle 40% does — and that's exactly where your biggest growth is hiding.

Don’t wait for customers to ask. Know what they need next.

YOUR STACK KNOWS WHAT HAPPENED

YOUR STACK KNOWS WHAT HAPPENED

It doesn’t know what should happen next.

It doesn’t know what should happen next.

Shopify knows what they bought.
Klaviyo knows what they clicked.
Gorgias knows what they asked.
Skio knows whether they renewed.

But nobody is connecting those signals and asking:

“What does this person need now?”

Tapp turns signals into your next move.

Customer by customer. In real time.

READ SIGNAL

DECIDE

ACT

YOUR LOST LTV

$

36M

The upside of focusing on your moveable middle, annually.

Meet Tapp

AI Agents That Own Customer
Relationships. Not Tasks.
Via iMessage & WhatsApp.

  • iMessage & WhatsApp.

  • Collect Zero & First Party Data.

  • Zero Development Time Needed.

  • Personalized For Each User.

Meet Tapp

AI Agents That Own Customer
Relationships. Not Tasks.
Via iMessage & WhatsApp.

  • iMessage & WhatsApp.

  • Collect Zero & First Party Data.

  • Zero Development Time Needed.

  • Personalized For Each User.

The Toolkit

Every customer is different. That’s the point. Tapp chooses the right next move for each one.

The Toolkit

Every customer is different. That’s the point. Tapp chooses the right next move for each one.

🧠 Build Habits

Progress Trackers

Tutorials

Tips & Tricks

Routine Builder

Streaks

Reminders

🧠 Build Habits

Progress Trackers

Tutorials

Tips & Tricks

Routine Builder

Streaks

Reminders

🧠 Build Habits

Progress Trackers

Tutorials

Tips & Tricks

Routine Builder

Streaks

Reminders

🥳 Make It Fun

Branded Games

Quizzes & Polls

Secret Drops

Digital Scratch Cards

Trivia

Branded Challenges

🥳 Make It Fun

Branded Games

Quizzes & Polls

Secret Drops

Digital Scratch Cards

Trivia

Branded Challenges

🥳 Make It Fun

Branded Games

Quizzes & Polls

Secret Drops

Digital Scratch Cards

Trivia

Branded Challenges

🎁 Reward

Loyalty Points

Milestone Unlocks

Exclusive Access

Spotlights

User Generated Content

Live Updates

🎁 Reward

Loyalty Points

Milestone Unlocks

Exclusive Access

Spotlights

User Generated Content

Live Updates

🎁 Reward

Loyalty Points

Milestone Unlocks

Exclusive Access

Spotlights

User Generated Content

Live Updates

♥️ Take Action

One Tap Reorders

Product Recommendations

Subscription Actions

Bookings

Human Handoffs

Upsells

♥️ Take Action

One Tap Reorders

Product Recommendations

Subscription Actions

Bookings

Human Handoffs

Upsells

♥️ Take Action

One Tap Reorders

Product Recommendations

Subscription Actions

Bookings

Human Handoffs

Upsells

Built To Play Nice →
With Your Stack

Keep your stack. Add a relationship layer.

Tapp plugs into the systems you already use, pulls context from across them, and takes action through them.

Built To Play Nice →
With Your Stack

Keep your stack. Add a relationship layer.

Tapp plugs into the systems you already use, pulls context from across them, and takes action through them.

Shopify · Klaviyo · Attentive · Salesforce

Customer & Commerce

Gorgias · Zendesk · Kustomer + more

CX & Support

Skio · Recharge · Yotpo · Smile + more

Subscriptions & Loyalty

1:1 Works

And here's the proof.

1:1 Works

And here's the proof.

Increased Spend

47

%

more spend from customers engaging 1:1 with Tapp.

4X LTV

We’ve seen engaged customers become up to 4× more valuable over the life of the relationship.

30 Days

60 Days

Tapp changed the game for us.

“In under a week, we launched interactive experiences without writing a single line of code — and instantly started collecting first-party data. Our team finally has tools that move as fast as our ideas.”

“In under a week, we launched interactive experiences without writing a single line of code — and instantly started collecting first-party data. Our team finally has tools that move as fast as our ideas.”

Head Of Growth

8-Figure Supplement Brand

Engagement Rate

40

%

Customers Stay Engaged With Tapp Agents

What Are Tapp Tags?

1-2-3

Easy-Peasy

From setup → 1:1 in weeks, not months.

Connect

01

Plug Into Your Stack

Connect commerce, messaging, CX, subscription, loyalty, and other customer systems.

Bring In Context

Tapp starts with what you already know about each customer, from purchases to conversations to behavior.

Set The Goal

Tell Tapp what you care about: retention, repeat purchase, activation, expansion, or something else.

Make It Yours

02

Your Brand Brain

Voice, product knowledge, FAQs, content, offers, policies, and approved guidance.

Set The Guardrails

Choose what Tapp can do autonomously, when it should wait, and when a human should step in.

Choose Its Moves

Turn on the actions you want available, from reminders and rewards to transactions and handoffs.

Turn It On

03

Every Customer Gets A Manager

Tapp starts managing each relationship individually over text.

It Gets Smarter

Every reply, purchase, action, and non-action becomes new context for what happens next.

You See What’s Moving

See what Tapp is learning, doing, and driving across retention, engagement, and revenue.

Connect

01

Plug Into Your Stack

Connect commerce, messaging, CX, subscription, loyalty, and other customer systems.

Bring In Context

Tapp starts with what you already know about each customer, from purchases to conversations to behavior.

Set The Goal

Tell Tapp what you care about: retention, repeat purchase, activation, expansion, or something else.

Make It Yours

02

Your Brand Brain

Voice, product knowledge, FAQs, content, offers, policies, and approved guidance.

Set The Guardrails

Choose what Tapp can do autonomously, when it should wait, and when a human should step in.

Choose Its Moves

Turn on the actions you want available, from reminders and rewards to transactions and handoffs.

Turn It On

03

Every Customer Gets A Manager

Tapp starts managing each relationship individually over text.

It Gets Smarter

Every reply, purchase, action, and non-action becomes new context for what happens next.

You See What’s Moving

See what Tapp is learning, doing, and driving across retention, engagement, and revenue.

Connect

01

Plug Into Your Stack

Connect commerce, messaging, CX, subscription, loyalty, and other customer systems.

Bring In Context

Tapp starts with what you already know about each customer, from purchases to conversations to behavior.

Set The Goal

Tell Tapp what you care about: retention, repeat purchase, activation, expansion, or something else.

Make It Yours

02

Your Brand Brain

Voice, product knowledge, FAQs, content, offers, policies, and approved guidance.

Set The Guardrails

Choose what Tapp can do autonomously, when it should wait, and when a human should step in.

Choose Its Moves

Turn on the actions you want available, from reminders and rewards to transactions and handoffs.

Turn It On

03

Every Customer Gets A Manager

Tapp starts managing each relationship individually over text.

It Gets Smarter

Every reply, purchase, action, and non-action becomes new context for what happens next.

You See What’s Moving

See what Tapp is learning, doing, and driving across retention, engagement, and revenue.

FAQ

You Asked. We Answered.

How do we measure ROI from Tapp?

01

We've run multiple A/B tests to measure how the Tapp experience impacts real business outcomes. Across brands, we’ve seen a 47% lift in customer spend, a 20% boost in ROAS from better data signals, and a 2x increase in repeat purchases from channels like Amazon — all driven by membership forward engagement.

We’re short on time and resources — can we actually do this?

02

Yes. Tapp is built to be plug-and-play. Setup takes under a week, with minimal lift from your team. You choose your modules, we build the experience, and everything runs on autopilot with AI-powered personalization.

What if we already use Klaviyo, Recharge, Yotpo, etc.?

03

Tapp works with your existing stack — it doesn’t replace it.

We capture zero-party data and behavioral insights that plug directly into your CRM or ESP. This makes your existing tools smarter, more personalized, and higher converting.

Is this an app? Will customers have to download something?

04

No app. No downloads. Just instant access. Tapp runs as a lightweight, mobile-first web experience — like a mini app that launches with a tap or link. No friction, no App Store.

What makes Tapp Tags more effective than QR codes or inserts?

05

TappTags tap into behavior customers already know — like Apple Pay — with 50% less friction than scanning a QR code. Instead of leading to a generic page, every tap instantly opens a personalized, rewarding experience. That’s why they drive 20–40% engagement, vs. 1–3% for QR.

What kind of content or creative do we need to provide?

06

Only what you already have.

Most brands repurpose existing assets like product tips, blog content, event invites, or reward offers. We turn them into interactive modules — no new content team required.

  • TAPP

  • TAPP

  • TAPP

Let's talk shop

hello@thetapp.io

NYC

Ask Us Anything

Let's talk shop

hello@thetapp.io

NYC

Ask Us Anything

Let's talk shop

hello@thetapp.io

NYC

Ask Us Anything